Shipping And Return
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50 within the U.S.
What is the return policy?
We offer a 30-day hassle-free return policy. Use our [Return & Exchange] or contact our support team for assistance.
How long will my order take to arrive?
Orders typically take 3-5 business days to process and ship. Delivery times depend on your location.
Do you ship internationally?
Unfortunately we can only ship to US at this point of time.
General
How can I contact customer support?
You can reach us at [info@flametechgrills.com/contact form] or via live chat during business hours.
My Smoke and Sizzle has stains and fire marks after use. How do I clean it?
Stains and fire marks are normal due to the high heat. For easy cleanup, line the tray with aluminum foil before use. After cooking, clean with dish soap and non-abrasive pads. For tougher stains, apply a mixture of baking soda and vinegar, let it sit for 30 minutes, then scrub gently. This will help restore your Smoke and Sizzle kit to its best condition.
How do I clean the Smoke and Sizzle Kit?
Staining is normal due to the high heat and use as a drip tray. To make cleanup easier, you can line the pan with aluminum foil. For regular cleaning, use dish soap and non-abrasive pads. For tough, burned grease, apply baking soda and vinegar, leave it for 30 minutes, then wash it off.
